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      |
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JLCO |
JJ |
MM |
JPS |
FLEX3, FLEX4, |
J4YP |
SM |
SJS |
| B | Pick 4 |
VV | |||||
| The Blues |
Pick Four |
Visionary Voices |
9. How can I specify where I’d like to sit when ordering a subscription online?
All seating is completed by the Subscriptions department on a first-come, first-served basis. If you would like to make a specific seating request, please purchase your subscription within the general price level you are interested in (please refer to the seating chart for price levels and locations). After placing your order, you may email subscriptions@jalc.org to make your specific request. All seating is subject to availability, but we will do everything possible to accommodate your specific seat request.
10. I would like to change my seat locations. What can I do?
Please rest assured that we strive to accommodate all your seating requests, and if your request was not completed, it is only because it was unavailable. We strongly urge you to attend your first concert and try out your assigned seat locations before requesting any changes. If you would still like to change your seat locations after your first concert, please contact Subscription Services.
11. I chose the new FLEX FRIDAYS subscription package, but I have different seat locations for each performance in my subscription. Why?
Because you can choose any Friday night performance as part of our new Flex Fridays package, your concerts may span over multiple traditional series packages (i.e. JLCO, Singers Over Manhattan, etc.). Subscribers have the ability to keep their seats from the prior season, so available seating varies from series to series and thus, concert to concert. Unless you made a specific seating request, you were automatically given the best available seats according to the date you subscribed.
12. I have a FLEX FRIDAYS subscription but need to exchange my tickets for a different time or day of the week. Is that possible?
Yes. As a subscriber, you have the exclusive benefit of exchanging your tickets. Please note, however, that changing the day of the week of your concert (i.e. Thursday or Saturday), or exchanging into the 7:30pm set in The Allen Room would incur an incremental cost per ticket.
General Ticket Holder FAQs
1. Where can I view a seating chart of Rose Theater and The Allen Room?
Please refer to the following seating charts: Rose Theater | Allen Room.
2. I misplaced my tickets. How do I obtain replacements?
If you have misplaced your tickets, please email customerservice@jalc.org to arrange for location passes. We will have your location passes written and waiting for you at the Subscriber Services table outside the 5th floor of the Time Warner Center for Rose Theater performances, and outside the 6th floor for Allen Room performances. Please note that we are unable to reprint your original ticket once it has been lost, but your location pass will admit you into the theater and is valid for your same seat locations.
3. What is the dress code?
There is no standard dress code at Jazz at Lincoln Center. We recommend comfortable clothing appropriate for a professional setting.
4. Are children allowed?
Yes; however, all attendees – including children – must be ticketed for the performance. If you choose to bring a child and he/she creates a disturbance or interferes with anyone’s enjoyment of the performance, you and the child will kindly be asked to step out of the theater.
5. What are your family-friendly performances?
We highly recommend the Jazz for Young People® concert series and the Jazz and Popular Song Family Concert. Also, A New Holiday Revue is always a seasonal favorite for the entire family, and we offer a family-friendly 2pm matinee on Saturday, December 17.
6. What if there is inclement weather?
Jazz at Lincoln Center does not cancel performances due to inclement weather. All ticket sales are final, and there are no refunds or exchanges permitted on non-subscription tickets. If you cannot attend a performance, you may donate the tickets back to the organization and receive a tax deduction receipt for the full amount.
7. What is the scheduled run-time of the performance?
Rose Theater performances are scheduled to run approximately 2 hours and 15 minutes; 8pm shows will end at approximately 10:15pm.
Allen Room performances are scheduled to run approximately 75 minutes; 7:30pm sets will end at approximately 8:45pm, and 9:30pm sets will end at approximately 10:45pm.
8. Is there a coat check at the theater?
Yes, there is a complimentary coat check located to the right of the elevators on the 5th floor of the Time Warner Center.
9. May I take photos or record anything?
No, taking photographs or using recording equipment inside the theater is strictly prohibited.
10. I’m not ready for the night to end. Is there anything else going on after my concert at Jazz at Lincoln Center?
Absolutely! Head over to our intimate on-site jazz club, Dizzy’s Club Coca-Cola, for the late-night sets following your concert. Just present your ticket stub from the performance that night to receive 50% off the late night cover charge (9:30pm sets on Thursdays; 11:30pm sets on Friday and Saturday). Subject to availability.
11. What if I have more questions?
We’d be happy to answer any other questions you may have regarding your visit to Jazz at Lincoln Center. Please email subscriptions@jalc.org, or call Customer Service at 212-258-9877 (Monday-Friday; 11am-5pm).
We look forward to welcoming you to Jazz at Lincoln Center, your home for jazz.
